Help
- How to Join
- Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
- How to order
- Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number. - Payment
- We accept the following forms of payment:
- Credit Card
- Visa
- MasterCard
- American Express
- Discover
- PayPal - Shipping
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- Shipping Method : Parcel Service
- Shipping Area : A Region.
- Shipping Rate : Fixed Shipping Rate : Regardless of your order amount, $0will be charged for shipping.
- Delivery Time : 5 - 14 days
- Delivery company : post office
Shipping method : K-packet, EMS
Delivery preparation period : 1-10 days
(Washing products may take longer to produce.)
Delivery term:
Standard delivery takes about 5-14 business days (based on US standard)
EMS takes about 3-7 days (based on US standard)
Occasionally, there may be delays at the exchange office due to pandemics or other circumstances in each country. Please order with plenty of time.
shipping cost
Standard : 8.5$
EMS : 25~36$
EMS shipping costs may vary by country.
If the shipping cost increases due to the high volume of orders, I will bear the rest of the cost.
Standard Shipping Countries
A: USA, Germany, Canada, UK, Japan, Russia, Taiwan, Thailand, France, China, Singapore, Brazil, Malaysia
B: Denmark, Luxembourg, Mexico, Vatican, Switzerland, Israel, Italy, Chile, Hungary
other countries shipped by EMS
- Returns & Exchanges
- We do not accept returns and exchanges.
If a product is missing or has a defect, please contact customer service within 48 hours from the date of receipt of the product.
In case of a defect, you must take a detailed photo of the product you received.
If we confirm with photos that the product is missing or defective, I will resend the product.
If the item is lost during shipping, we will take 100% responsibility.
We cannot be held responsible for products marked delivery completion.
In some cases, delivery to another address or delay may occur due to the mistake of the post office staff, so please refer to the link below.
https://www.postscanmail.com/blog/how-find-lost-usps-mail-packages.html - Refunds
- We do not accept returns and exchanges.
If a product is missing or has a defect, please contact customer service within 48 hours from the date of receipt of the product.
In case of a defect, you must take a detailed photo of the product you received.
If we confirm with photos that the product is missing or defective, I will resend the product.
If the item is lost during shipping, we will take 100% responsibility.
We cannot be held responsible for products marked delivery completion.
In some cases, delivery to another address or delay may occur due to the mistake of the post office staff, so please refer to the link below.
https://www.postscanmail.com/blog/how-find-lost-usps-mail-packages.html - Other
- Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.
Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”
Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.